Restaurant Supervisor

Title: Restaurant Supervisor (Full-time, Hourly)
Location: Harrisons Restaurant, Sheraton Grand Mirage Resort, Port Douglas QLD
Start: ASAP (12‑month minimum commitment)

About Harrisons Harrisons is a multi‑award‑winning, family‑owned fine dining restaurant led by Michelin‑Star chef Spencer Patrick. We deliver warm, polished service with modern, tropical glamour.

The opportunity We trade 7 days and are seeking a hands‑on Restaurant Supervisor to assist with leading evening service across five nights per week. You set the tone on the floor—refined, personable, unflappable—and help grow and mentor a tight, professional team.

Key responsibilities

  • Lead evening service: team briefs, floor plan, section allocations, standards checks

  • Uphold fine dining standards: sequence of service, guest recovery, VIP recognition

  • Provide wine and beverage leadership: confident recommendations, pairings, stock oversight

  • Cash-up and end‑of‑night procedures; reconcile POS, close reports

  • Train, coach and performance‑manage section waiters and runners

  • Liaise with kitchen on pacing, dietary needs, and menu changes

  • Maintain RSA, hygiene, and compliance standards

  • Support scheduling and labour control within target

  • Contribute to continuous improvement and guest experience initiatives

Must‑haves

  • 3+ years’ front‑of‑house experience in premium or fine dining venues

  • Proven shift‑lead or supervisor experience

  • Strong wine knowledge (able to guide pairings; WSET a plus)

  • Availability for 5 evening shifts per week; minimum 12‑month commitment

  • Calm under pressure; excellent communication and guest rapport

  • Current RSA, Australian work rights

Nice‑to‑haves

  • WSET Level 2+ or equivalent wine certification

  • Experience with set menus, degustations, and events

  • POS competency (we can add system names)

What you’ll enjoy

  • Competitive hourly rate + penalty rates, paid training

  • Work with an acclaimed kitchen and curated wine list

  • Career progression as our leadership structure grows

  • Beautiful resort location with an air‑conditioned, newly refurbished dining room

  • Warm, family‑owned culture in global resort setting—professional, supportive, and genuinely hospitable

How to apply

Send your CV and a short note on your favourite wine pairing to our team. Only shortlisted candidates are contacted.